Gemstones purchased are generally dispatched within 2 days after receipt of payment and are shipped secured trusted logistics or any other method selected by you while ordering the product. Whichever shipment choice you make, we will provide you with a link to track your package.
Shipping fee includes handling and packing charges. All safety measures are taken to pack the product such that there is no physical damage incurred but we are not responsible for any damages or loss incurred in transit of gemstones if a non-insured logistics is selected at check-out page. Shipping carriers will be responsible for damages incurred if a insured carrier is selected by you to ship your products.
Customs Duty and import charges: For international shipments, the customer is liable to pay any additional custom duty and import charges imposed by their government at the port of arrival. Our shipping charges are not inclusive of any such charges applicable.
Cash on Delivery is provided only in certain locations, please check if COD is available in your location before placing an order via COD. As per our cash on delivery policy, customers are required to pay 10% of the consignment value as security deposit. Remaining 90% amount can be paid by cash, at the time of delivery. If by any chance, the customer fails to receive the consignment by paying the remaining amount due, the consignment will be returned as per our Return Policy.
At Nine Gems our motto is 100% customer satisfaction. As a part of this, we give money back guarantee on all our products purchased online. Our product photographs are natural with minimum Photoshop Effects to enhance the pictures and we sell only 100% natural and certified gemstones. Our dealings are transparent and we try to provide every minute information about the gemstone before you buy.
Still not satisfied with the products after you receive ? No problem! For any reason whatsoever, returning back our gemstones is simple! Simply follow few steps and ship us back:
For any further assistance or queries contact us on +91 (80) 4171-4776 or @support9gems.in
Prices are tax excluded